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Meet Our Staff

As our client, you will have a team of highly qualified professionals working for you to provide you with the best coverage for you, your family, or your business.  Building a long-lasting relationship with our clients is our number one priority.

Indiana Office

Thomas M. Frick

Thomas M. Frick

Agency Founder

Thomas M. Frick, Sr., the founder, is a graduate of the Indiana University of Pennsylvania and is a Certified Insurance Councilor (CIC) and a Life Underwriter Training Council Fellow (LUTCF).

TJ Frick

T.J. Frick

Agency Principal

Agency Principle – T.J. Frick, is a graduate of The Pennsylvania State University where he majored in Insurance. He received his CIC within 9 months and purchased the agency from his father in 2012. Soon after he opened the 2nd location in Homer City, PA. T.J. also holds a CPIA (Certified Professional Insurance Agent ) designation.

Janice Bender

Janice Bender

Managing Agent

Janice L. Bender, Managing Agent, originally started working with an Erie Insurance agency in 1992. After having a set of twins, devoted several years to them at home. In 2012, Janice joined the Frick Insurance team when TJ purchased the agency, bringing over 24 years of experience in all lines of insurance to our customers. When not at the office, Janice spends her time outdoors with family & friends.

Vickie Klemen-Moss

Vickie Klemen-Moss

Commercial Service Agent
Theresa Rodriguez

Theresa Rodriguez

HR Generalist / Assistant

Theresa joined the team in August of 2020.  She is new to the insurance business, but has been in management and the customer service industry for 28 years. She enjoys working with the staff and the customers.  She is also new to Pennsylvania. She has been here since May of 2019, coming from Texas. In her free time, she likes to garden, be creative, travel, spend time with her family, and enjoy the beautiful outdoors with her husband and dog.

Kayla Payne

Kayla Payne

Receptionist

Meet Kayla. She has been with Frick Insurance since September 2020 and this is her first time in the insurance industry. She has a 7 year old daughter and 2 pet bunnies that she adores. A fun fact about Kayla is she worked for Disney World when she was in college.

Duncansville Office

Renee Butler

Renee Butler, CISR

Commercial and Personal Lines Agent
Kate McKnight

Kate McKnight, LUTCF

Life, Health & Annuities

Kate has been in the Insurance industry for over seven years and received her Life Underwriting Training Council Fellow (LUTCF) in 2018.  She joined the Ketrow Agencies in May 2018 as the Life, Health and Annuity Specialist.  Kate has a passion for working with customers to find solutions that will secure their financial future.  “My goal is to provide my customer with peace of mind. Whether it’s saving for retirement, navigating the tricky world of Medicare coverage or insuring your most valuable asset, your life.”  In her spare time Kate volunteers with the Elks as a member the Home Service committee for which she runs an annual fundraiser.  She also enjoys live music, reading and photography.

Melody Snare

Melody Snare

Customer Service Agent

Meet property and casualty specialist Melody Snare. Melody has been a licensed agent for 15 years. She joined the Ketrow Agencies in May 2020. She enjoys helping people understand auto and homeowner’s coverage and helping them customize policies that meet their needs. Melody enjoys boating, hiking, ATV riding and spending time with family.

Lauren Merchant

Lauren Merchant

Receptionist

Lauren has been in customer service for almost nineteen years. She moved to Pennsylvania in 2016. Originally, she hails from Maryland. She enjoys attending concerts, traveling, and spending time with friends and family.

Roaring Spring Office

Rebecca Stiffler

Rebecca (Becky) Stiffler, CISR

Customer Service Agent

Rebecca (Becky) Stiffler has been a customer service agent with Frick Ketrow Insurance Agency since October, 2019.  Recently she celebrated her 25th year in the insurance industry.  Her experience gives her the opportunity to help educate customers, so they can make informed decisions to purchase the product that best fits their specific needs, which is her goal every time. In her free time, she likes to spend time with family, shop for antiques and travel.   

Lara Grippi

Lara Grippi

Customer Service Agent

Lara has been with the Frick Ketrow Agency since March of 2020 as a Personal Lines CSR. She has been overall working in the insurance industry since 2013. When she is not busy servicing and writing insurance policies, she is busy doing the mom life with her husband Paul, their 3 little girls and dog Zeus, who is basically their 4th child.

Homer City

Christine Bozzer

Christine Bozzer

Customer Service Agent

Christine has worked in the insurance industry for 15 years as a personal lines agent and has been at Frick Ketrow Agency since August of 2020. She is originally from Bedford County but recently just got married and moved to Indiana County.
Fun fact: She loves chocolate chip cookies!

Leah Mack

Leah Mack

Receptionist

Leah Mack and has been with Frick Ketrow Insurance since July 2020. Helping the community with all insurance needs is her passion and she hopes to continue her career with Frick Ketrow Insurance for many years to come. She resides locally in Indiana, PA with her husband and two children. She enjoys spending time with her family and getting out into the beauty of nature.

Tyrone Office

Beth McCale

 Beth McCale, CISR

Managing Agent for Blair County

Beth has 36 years in the insurance business.  She is licensed for P & C, Life and also works with commercial clients. Beth says listening and talking with a person, and taking time to do so, helps determine what their insurance needs are.  When she is not working, her hobbies are baking, art and antiquing, advocating for animals and most of all, her grandchildren.